Domestic INBOUND SERVICES PROGRAM
Every contact we have with your customer is an opportunity to create and build a relationship with your customers. An effective customer care model can grow your recurrent business in a more efficient fashion.
Optimizing each customer contact is the key. First priority is the right understanding of the customers question or problem.
A good understanding gives any trained agent the possibility to give the right answer and: a well-handled complaint can actually become a positive experience in the eyes of your customer; an inquiry for information can be converted into a sale; and an account question can be an opportunity to add valuable information to your database.
Our goal is to convert your even most angry customer into a happy customer. Continuous monitoring and publication of NPS and FTR guarantees our commitment to this challenge of excellence.
A sample of our Inbound program offerings includes:
- 1st & 2nd line customer service support
- Technical helpdesk
- Overflow & peak handling (including call-back organization)
- Back Office activities
- Multi-Channel sales & marketing support